Field Service and Consultation

On-Site Support Services

Intlvac offers flexible, responsive on-site support to help you maintain peak performance and minimize downtime for your equipment. Whether you need emergency intervention or routine service, our experienced technicians are ready to assist you at your facility.

We provide on-site service through hourly contracts or customized service packages based on your unique needs.

Common On-Site Support Scenarios:

  • Urgent Tool Downtime

    When every minute counts, we offer rapid response to diagnose and resolve issues, helping you return to full operation as quickly as possible.

  • Preventative & Non-Emergency Support

    Even if your system is still running, early-stage issues or routine performance concerns can be addressed on-site to prevent future problems and ensure long-term reliability.

What You Can Expect

  • First-level diagnostics and repair by a certified Intlvac technician
  • Faster resolution of tool-down conditions and improved equipment uptime
  • Comprehensive service reporting with issue summaries and corrective actions
  • Knowledge transfer opportunities as your staff works alongside our engineers
  • Hands-on software diagnostics and operator error troubleshooting
  • Direct access to equipment-specific expertise
  • Predictable service costs and scheduling for easier operational planning

Intlvac's service personnel are available for third party equipment installation and refurbishment under certain conditions. We provide on-site installation of new or used equipment.

Our specialties are Vacuum Deposition Systems, and Ion Beam Sputter and Etch tools. We also perform on site or in house residual gas analysis (0 to 135 amu) with our portable system at sputter pressures to high vacuum.

Complete the form below to request support and a representative will contact you.

Request Support

Return Authorization Form

Equipment contaminated with any biological hazards, radioactive materials, organic metals or mercury can not be accepted. Click here to submit a Return Authorization form.